COOLBLUE scores 19/25 ambitionOne admiration points. Coolblue is one of the largest online shops in the Netherlands & Belgium, and has only one goal: Making customers smile. Some smiles come easily, some take a little extra, but at Coolblue it’s all in the details. We charge no shipping costs for our orders. We send our customers a text message as soon as their order has been packed and shipped. We answer all questions on Social Media within 30 minutes. Making customers happy is in our DNA.
- A: 5– employee satisfaction, inspiring leadership
- B: 5 – customer satisfaction, brand strength, product leadership, COOLBLUE has followed ZAPPOS’ strategy of customer delight
- C: 3 – innovation capability
- D: 3 – sustainability
- E: 3 – profitability