Senior Manager of ASML DUV Operations reports to the Site Director and is a management team member. Sets DUV site strategic vision in support of BL-DUV and CS priorities and strategy. Budget ownership for the DUV organization comprised of a High Volume Manufacturing, Technology Development and New Product Introduction. Ensure proper execution of new product introduction, ramp and applications projects. Balance the changing priorities of four customer fabs in real time.
Works closely within the worldwide Customer Service organization and with the Account teams and Business Lines to understand the business direction and needs. Responsible for the planning and realization of operational activities in the teams and responsible for the quality of the team’s output. Responsible for the hand-over of new products introduced to the Customer Service segment, while meeting agreed support costs, inclusive of world-wide team presence in High Volume Manufacturing location during hand-over. Responsible for receiving and transferring knowledge, requirements and other relevant information between Corporate Headquarters in the Netherlands and the customer locally in an effective and efficient manner. Responsible for competency building and personal development of the teams, coaches and mentors individual members. Drive proactive initiatives in the areas of structural process and performance improvements. Facilitate communication between customer, local teams and cross sectional interfaces (local Account team, Business Lines, Development & Engineering department and other Customer Service departments) for proper alignment. Identify, prioritize and communicate customers short and long term support needs. Customer alignment on their new product introduction support needs. Partners closely with our customer to ensure business success and drive cost of ownership.
Management: Ensure adequate staff and productive working conditions within the region by executing the Human Resources policies promoting engagement, motivation and retention of staff. Instruct and support the activities and control the Regional Customer Support actions. Set priorities, solve problems and ensure timely and correct execution to conform to planning. Spend up to 30% of your time coaching and developing your people. Customer Support Operation: Mobilize resources to provide service for ASML products and ensure customer satisfaction. Improve communication and performance of the Customer Support organization. Work with ASML customer organization to gather information and ensure service meets customer requirements. Account Support Team: Participate in the Account Support Team organization in order to solve issues in an effective and efficient way and escalate as needed. Ensure the conditions exist to avoid problems and to support the organizations ability to deal with occurring issues effectively. Budget: Monitor and manage financial budget and service costs to ensure cost effective Customer Support operation. Also ensure that resources are prepared to support ASML in meeting revenue and margin targets. Accountable for managing a $52m budget. General: Improve communication with continental and international co-operation. Implement and improve policies, processes, procedures, data base management and administrative control within the region.
Bachelor’s degree in Engineering (Mechanical or Electrical) required. Master’s degree in Engineering or Business Management is strongly required.
10- 15 years of work experience with a minimum of 8-10 years in Management. Lean or Six Sigma training strongly preferred. Minimum of 5 years Project Management experience required. Requires an in-depth knowledge of semiconductor industry and products normally acquired through industry specific technical support or service role; knowledge of pneumatics, hydraulics, electronics, semiconductor processes, software and related disciplines. Experience in Customer Support High Tech organization is required.
Show ownership and accountability to drive towards end results. People Development skills-drives the development of people, coaches and gives feedback. Ability to inspire and motivate individuals and teams. Excellent Communications skills – communicates clearly and convincingly. Excellent time management and delegation skills. Ability to prioritize and organize actions effectively and efficiently. Self-starter that shows high drive, creativity, being accountable and inspirational. Advanced analytic and problem solving skills, pays attention to detail and produces work that meets high quality standards. Ability to develop and execute on an operational strategy. Required to demonstrate structured thinking by having the ability to focus on a desired result. Trust and be trusted; walk the talk, keep commitments, be honest and transparent in your communication and actions. Display conviction by ‘speaking from the heart’ about beliefs that will lead to actions that create results. Leads the Business by demonstrating the ability to balance revenue, costs, employee, and customer satisfaction.
Context of the position
Position requires up to 20% travel (internationally and domestically), and the willingness to work extended hours including nights and weekends. Valid driver’s license and passport is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. The employee is occasionally required to move around the campus. The employee may occasionally lift and/or move up to 20 pounds. May require travel dependent on company needs. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Can work under deadlines. The environment generally is moderate in temperature and noise level. Must be able to read and interpret data, information, and documents. Can observe and respond to people and situations and interact with others encountered in the course of work. Can learn and apply new information or skills.
EEO/AA (W/M/Vets/Disability) Employer.